Znatoka gives your shop or platform a real customer chat: messages arrive the moment they are sent, customers can attach the screenshot that proves their case, and the transcript stays. For buyer-seller disputes, neither side ever sees the other’s real contact details.
Znatokaзнаток — “the one who knows” — support that knows the answer.
Features
Customer chat that is ready to use — without building chat infrastructure yourself.
Paste a single <script> into your site and the chat bubble appears. No server of your own, no plugin, no long settings page to work through.
Customer messages reach your panel the moment they are sent, over SSE straight through Cloudflare — no polling, and no websocket server to run.
Every conversation keeps a transcript you can reopen at any time, including the payment screenshots your customers send.
For buyer-to-seller cases, each side sees only the label you set. Phone numbers, usernames, and real contact details are never shown.
Customers choose English, Indonesian, or Русский at the start of the chat. The interface and the replies both follow — not just one of them.
Running your own platform? A REST API with HMAC-SHA256 signed webhooks and an OpenAPI 3.1 spec is ready. The widget and the API share the same conversations.
Install
From signing up to the first message landing, it is minutes.
Create a free account. You immediately get a site key for the widget and an API key for the REST route.
Drop <script src="/widget.js" data-site="…"> before </body>. Colour, position, greeting, and light or dark theme are all attributes.
Incoming chats appear in your panel, images included. Need them in your own system too? Point a webhook at it.
Pricing
One plan, every feature in it, and no payment form anywhere in the product.